網站接受哪種付款方式？
我們提供以下付款方式：
- 信用卡: Visa / MasterCard
- Payme
- 支付寶香港
網站如何購買產品?
顧客可以選擇在該網站註冊帳戶或直接登入Facebook賬號，然後將欲購買的產品款式及數量加入購物車，再點擊購物車以確認訂單資訊，並選擇對應的取貨方式及付款完成購買流程。*訂單經確認後，不設取消、換貨、改期或退款。
產品需要提前多少天預訂？
由於我們的蛋糕均為新鮮製作，敬請顧客預留時間提前預訂。所有訂單均須確認完成付款才開始製作，顧客需於取貨前4日完成預訂。午夜12時或之後的訂單，將於下一天處理。
如何確認我已成功下單？
客人於網上成功下單後會收到一封由系統發出的訂單確認電郵，訂單所有內容均以此電郵為準。如果閣下於下單後3小時內仍未收到確認電郵，並已查看閣下的垃圾郵件夾，請連同上述訂單資料及客人聯絡方式，聯絡我們的社交平台客服或電郵至[email protected]。
*客戶服務部辦公時間：
星期一至五 9:00-18:00
星期六、日及公眾假期休息
你們有提供手寫生日牌嗎？
凡購買原個天使蛋糕均會附送一個手寫朱古力生日牌。生日牌最多可寫上英文20個字母或中文10個字。
網站提供哪些取貨方式?
網站目前只接受門市自取
你們提供送貨服務嗎？
網站訂單暫時只接受門市自取。如客人需要蛋糕或其他甜點的送貨服務，需提前至少3天（下午四時前）於門市預訂時向店員提出。
為何產品的外形與網站所提供的圖片有所不同？
產品均為純手工製作，其顏色、外形或口味會受原材料等因素影響而有所不同，而水果及甜點裝飾則會因季節或有所不同，網站圖片僅供參考。
產品是否含有致敏原？
產品可能含有以下致敏原：堅果、花生、芝麻、甲殼類、魚類、大豆、奶類、蛋類 、乳糖或麩質的穀類及其製品的食品。 生產以上產品的廠房亦處理含有堅果、花生、芝麻、甲殼類、魚類、大豆、奶類、蛋類 、乳糖或麩質的穀類及其製品的食品。如有食品敏感問題，食用前請先向醫生查詢。
是否接受公司訂單？
我們接受公司訂單，歡迎客戶以電郵的形式向我們查詢詳情: [email protected]
What forms of payment do our website accept?
What forms of payment do our website accept?
We offer the following payment methods:
- Credit Cards: Visa / MasterCard
- Payme
- AlipayHK
How can I place an order for products on the website?
Customers can choose to register an account on the website or log in directly with their Facebook account, then add the selected items to the shopping cart. Once you are ready for checkout, click on the shopping cart icon and choose your preferred pick-up method then complete the payment procedure.
*Refund, cancellation, or changes to orders will not be accepted upon order confirmation.
How many days in advance do I have to place my orders?
As our cakes are freshly handmade, please allow for sufficient time to prepare your order. All online orders will not be processed until payment confirmation is completed. For online orders, please allow at least 4 days in advance. Orders placed after 00:00 AM daily will be processed on the next day.
How will I know my order has been placed successfully?
Once your order is confirmed, you will receive an automated confirmation email. The order details included in the email should be considered as final. Please check your spam regularly for our confirmations. If you did not receive a confirmation email within 3 hours, please send your order information and contact number to our social media customer service or email [email protected]
* Customer Service Business Hours
Monday - Friday 9:00-18:00
Saturday, Sunday and Public Holidays: Closed
Do you offer handwritten birthday plaque?
For whole angel cake orders, one complimentary handwritten chocolate plaque will be provided with a word limit of 10 characters in Chinese or 20 characters in English.
What are the available pickup options provided by the website?
Our website only offer in-store pickup. For detailed information about our stores, please refer to https://www.sarasei.com.hk/pages/store-information
Do you offer delivery service?
Products on our website are only available for in-store pickup. If customers require delivery service for cakes or other desserts, they need to place orders at stores at least 3 days in advance (by 4 PM).
Why do the shapes of each product look different?
All products are meticulously handmade, and their colors, shapes, or flavours may vary due to factors such as the availability of materials. And fruits and decorations may vary due to seasonal supply. The pictures on the website are for reference only.
Does the product contain any allergens?
The product may contain the following allergens: nuts, peanuts, sesame,shellfish, fish, soy, dairy, eggs, lactose, gluten-containing grains, and their products. The above items are produced in a factory where nuts, peanuts,sesame, gluten, crustacean, fish, soybeans, eggs, milk, lactose, or cereals containing gluten and their products are also handled. If you have food allergies, please consult your doctor before consuming.
Are corporate orders are accepted?
We accept corporate orders. For details, please feel free to contact us via email: [email protected]