Delivery Policy
In-store pickup
Please show the confirmation email to the store staffs for picking up the goods. If you do not receive the email, please contact our Customer Service Department with your order information for assistance.
E- mail: info@sarasei.com.hk
Customer Service Hours: Monday to Friday 9:00-18:00 (Closed on Saturdays, Sundays, and Public Holidays)
Currently, the following stores provide pickup service:
【Hysan Place Store】Shop No. B105A, Basement 1, Hysan Place, No. 500 Hennessy Road, Causeway Bay
【Langham Place Store】Shop No. 1B, Basement 2, Langham Place, 8 Argyle Street, Mongkok
- If you are unable to pick up the goods at the selected Sarasei store on the chosen date, you must pick up the goods within the next 30 days of the scheduled date. If you fail to pick up the goods by the deadline, the goods will be deemed to be automatically forfeited and will not be returned or refunded.
- Any person who picks up the products with the confirmation email will be deemed to have been authorized by you and you shall be fully responsible for the provision and use of such personal data.
- Each order can only be picked up once and all pickup records will be recorded in Sarasei system and cannot be disputed.
- Please check the goods when you pick up, if there is any problem with any incomplete packaging, damaged goods, etc., please ask for a replacement immediately. No refund or exchange will be made after the goods have been sold.
Delivery Methods
We use S.F. Express service, and order will be made after confirmation of order and will be delivered (subject to the latest status of the logistics company).
Delivery service scope and optional delivery service: SF Standard Delivery Service (Overseas delivery is not available)
Delivery Charges and Terms and Conditions:
- Every order of HK$600 or above after discounted purchase price could enjoy one complimentary local SF Express delivery service (single delivery location only).
- Order under HK$600 after discount will charge an additional shipping fee HK$50.
- Each order can only be delivered to one address. For orders that delivery to different addresses, please place separate orders for each address.
- Delivery service is only available to designated areas, including Hong Kong Island, Kowloon and New Territories of the Hong Kong Special Administrative Region. Some remote areas and Islands District are subject to additional charges or not available for delivery service. For more details, please contact S.F. Express.
Delivery Time
- The order will be confirmed in one business day after payment is completed. Once order is confirmed, it will be shipped in 3 business days by S.F. Express.
- The actual delivery date and time depend on the actual situation. If you have any inquiries, please contact S.F. Express.
- Delivery time may be adjusted according to the business hours of the logistics companies. For more information, please refer to the official website of the logistics companies.
Shipment Tracking
- We will notify you via email when your order has been shipped, including the order tracking number. Customers can track the status of their shipment through the logistics tracking number on the S.F. Express website.
Terms and conditions
- If customers are unable to receive the shipment due to personal reasons, please contact the logistics companies for arrangements. Your order may be cancelled without refund if the shipment fails to be delivered repeatedly.
- Delivery service will be postponed when typhoon signal is hoisted, red or black rainstorm warning is in force, or when the weather conditions are judged by us or the relevant logistics company to be unsafe for delivery.
- If you or the recipient fails to collect the ordered goods within the appointment time or the goods cannot be delivered due to the incorrect address provided by you, you will be responsible for that and no refund will be made. In addition, we reserve the right to charge the customer an additional delivery fee or arrange for you to collect the goods from the designated store.
- After receiving the goods, the customer must check whether the ordered goods are damaged, the packaging is incomplete or the goods do not match the type and quantity ordered. If you find the above situation, please notify the customer service department of the company to follow up. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.
- Due to the road traffic conditions and delivery route arrangements of delivery, our company cannot provide any guarantees regarding delivery time.
- Upon receiving the goods, please follow the instructions on the product package to store the goods. If there is any quality problem due to failure to follow the instructions, we are unable to arrange any replacement or refund for you.
- In case of any disputes, Shittori (Hong Kong) Limited reserves the right of final decision.
